Luisa Espinosa

BACKGROUND

Visit Park City is a chamber of commerce and convention visitors bureau, a 501c6 nonprofit organization. They currently have nearly 1000 members made up of tourism businesses, professional services, non-profit organizations, and event organizers located all-around Park City, Summit County, and the surrounding areas.

CHALLENGES

In October 2020, Jennifer Wesselhoff was hired as the new CEO of Visit Park City. She inherited a well-managed organization with established HR policies that she wanted to refresh and update. After reorganizing the organizational chart, she wished to provide training for a new Director of Operations and Culture who was just learning the HR components. Jennifer needed additional help not only training the new HR hire, but building out policy manuals, evaluating job descriptions, conducting a salary reassessment, and making sure they were following best practices while navigating some of the new issues related to COVID.

SOLUTION

In June of 2021, Visit Park City needed someone quickly. With Ampleo’s smooth onboarding process, the Ampleo consultant was able to get up to speed and start training and mentoring their new Director of Operations and Culture. Ampleo acted as Visit Park City’s contracted HR manager, which gave Visit Park City a lot of flexibility and credibility within and outside the company. Ampleo also helped with rewriting all of the job descriptions, updating the organizational chart, performing salary reassessments, and since Covid, making sure there were mental and physical wellness resources and policies around Covid and remote working. Jennifer said, “Bringing Ampleo on as a new set of fresh eyes has allowed Visit Park City to rethink all of its policies and procedures and make sure we are in alignment with the newest laws and the newest HR standards. As a CEO it was incredibly helpful to have someone outside of the organization who could serve as an unbiased representative to say, ‘Have you thought about this?’ and to help ensure that we were doing right by our employees.”

CONTINUED SUCCESS

With Ampleo’s help, Visit Park City plans on evaluating and recreating its entire employee handbook. Additionally, Ampleo will continue to provide one-on-one customized training to Visit Park City until they are confident they can manage all of the HR components. Ultimately, Visit Park City will be given all the tools necessary to be able to transition from Ampleo to their own in-house staff person.

EMBEDDED HR SUPPORT AT A CRITICAL MOMENT
Comprehensive Mobile Care enhances control and shifts from HR firefighting to long-term strategy

INTRODUCTION

Comprehensive Mobile Care is a family-owned provider of onsite dental, podiatry, optometry, and audiology services. For over 25 years, the organization has delivered ethical, compassionate care to senior and veteran communities. When a sudden internal leadership gap left the business without HR support, management needed help—fast.

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CHALLENGE

The unexpected departure of an HR lead created an urgent need for HR and finance support. With no one to handle onboarding, payroll, compliance, or employee relations, the management team was left shouldering the work themselves on top of leading the business. Already stretched thin, they needed a partner who could step in immediately, bring clarity, and rebuild the HR function from the ground up for a company growing 50% a year.

SOLUTION

Referred by a trusted investor, Ampleo HR responded quickly. Within 48 hours, Alexis was embedded as a dedicated HR partner, fully integrated into Comprehensive Mobile Care’s systems, team, and daily operations.

Alexis brought both structure and strategy, taking on:

• Onboarding, I-9s, payroll, and benefits administration
  
• Compliance tracking and reporting across multiple states
  
• Manager support and resolution of day-to-day employee requests
  
• The foundation for longer-term HR planning and measurement

Three months into the engagement, the nature of the work began to evolve—from reactive admin tasks to proactive people ops. Alexis helped the team measure attrition, assess labor costs, and support manager development.

RESULTS

• Time saved for leadership: 20 to 40 hours a week reclaimed by executive team
  
• Compliance reestablished: Multi-state reporting, insurance filings, and onboarding brought back online
  
• Transition to strategy: Moved from admin execution to people metrics and manager enablement
  
• Stronger internal trust: HR embedded in daily operations and employee problem-solving

CONCLUSION

Ampleo HR delivered more than a quick fix. By embedding directly into the business, we helped Comprehensive Mobile Care enhance operations, increase confidence in HR in a people focused business, and build an HR function that supports their mission. With day to day fires behind them, the team is now focused on long-term people strategy for its valued field assistants, and organizational health.